Course Length: 1 Day

Course Details

Design Thinking ideas sketched outOur customers are one of our most powerful allies for new ideas. Customers can help us identify the problems we need to focus on solving and lead to new insights on how to better deliver our products and services. They are an untapped, bountiful resource to help us improve.In this course we use creative strategies to explore customer attention and retention techniques. We explore ways to engage customers and solicit rich, actionable feedback to improve service. You will learn how to transform your customers into your advocates, using them to generate new business leads and opportunities. We will also look at how to use these practical strategies on day one and bring the concepts back to your organization to make an immediate impact.


  • Learn to tap into the ideas of customers
  • Learn how to solicit ideas from your front lines and turn those ideas into action
  • Empower your employees with problem-solving skills to tackle tough customer challenges
  • Learn to see from the customer perspective and draw inspiration for new ideas
  • Foster a culture of solutions and a workforce of customer focused champions
  • Practice tools and techniques to identify problems and ways to solve them
  • Learn to think on your feet when faced with difficult customers
  • Learn communication skills and strategies to work effectively with customers
  • Learn to think creatively about improving customer service
  • Learn to demonstrate the importance of customer focus in your own actions

Who Should Attend

  • People looking for new approaches to customer service
  • Customer service professionals
  • Managers, supervisors, and team leaders


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